Roborock Device Offline

Roborock Device Offline

Dealing with a Roborock Device that is offline can be frustrating. I have experienced this issue before, and it can be challenging to know what to do next. However, there are some simple steps that you can take to troubleshoot the problem and get your device back online.

By identifying the root cause of the issue, you can take the appropriate steps to resolve it quickly and efficiently. 

In this article, I will provide you with some tips and tricks to help you troubleshoot your Roborock Device and get it back online as soon as possible.

Why My Roborock Device is Offline

First, it’s important to understand that there are several reasons why your Roborock Device might be offline. It could be due to a weak Wi-Fi connection, incorrect login credentials, or a problem with the device itself.

Loss of power or disconnected power supply

One of the most common reasons for a Roborock device to go offline is a loss of power or a disconnected power supply. Make sure that your device is properly plugged in and that the power supply is working correctly.

Network connectivity issues

Another common reason for a Roborock device to go offline is network connectivity issues. If your device is having trouble connecting to your Wi-Fi network, try resetting your router or modem. You may also want to check your Wi-Fi signal strength and move your device closer to your router if necessary.

Firmware update issues

Sometimes, a firmware update can cause your Roborock device to go offline. If this is the case, try resetting your device and then updating the firmware again. You can also try contacting Roborock customer support for assistance.

Other technical issues

There may be other technical issues causing your Roborock device to go offline. For example, there may be a problem with the device’s sensors or with the docking station. If you have tried all of the above solutions and your device is still offline, you may want to contact Roborock customer support for further assistance.

How Do I Get Roborock Back Online?

When my Roborock device goes offline, there are a few steps I take to bring it back online. Here are some things that have worked for me:

  1. Check the Wi-Fi connection: The first thing I do is check the Wi-Fi connection. Make sure that the Wi-Fi network is working properly and that the device is connected to the correct network. If the Wi-Fi signal is weak, move the Roborock’s docking station closer to the Wi-Fi router or add a range extender.
  2. Use the correct app: Ensure that you are using the correct app to control the Roborock device. If you are using the Mi Home app, switch to the Roborock app instead.
  3. Choose the correct region: Choose the correct region and enable location permission on my phone. This is important because the Roborock device may not work properly if the region is set incorrectly.
  4. Reset the Wi-Fi connection: If the above steps do not work, I reset the Roborock’s Wi-Fi connection. To do this, press and hold the power button on the device until it beeps. Then,  release the button and wait for the device to reset.
  5. Update the app: If the Roborock device is still offline, check if the app is up to date. If the app is outdated, update it to the latest version.
  6. Contact customer support: If none of the above steps work, contact customer support for further assistance. They may be able to provide additional troubleshooting steps or offer a replacement device if necessary.

Overall, getting the Roborock device back online may require some trial and error, but these steps have worked for me in the past.

Check Power Supply and Battery

As a Roborock device owner, the first thing I check when my device goes offline is the power supply and battery. I make sure that my device is properly plugged in and the battery is charged. Here are some steps to take to check the power supply and battery:

  • Check if the power adapter is properly plugged into the wall socket and the device. If it’s not,  plug it in and wait for the device to turn on.
  • Check the charging dock to see if it’s properly plugged in and the contacts are clean. If there’s any dust or debris, clean it with a dry cloth.
  • Check the battery level on the device’s app. If it’s low, charge the device and wait for it to turn on.

If the device still doesn’t turn on,  try resetting the device’s Wi-Fi, as suggested by some of the search results.

It’s important to note that if the device’s battery is old or damaged, it may need to be replaced. In this case, contact Roborock support to get a new battery or have it repaired.

Verify Network Connectivity

As I was troubleshooting my Roborock device, one of the things I did was to verify the network connectivity of my Wi-Fi connection. Here are the steps I took:

  1. Check other devices: I made sure that other devices connected to my Wi-Fi network were working properly. This helped me determine if the issue was with my network or just the Roborock device.
  2. Restart router: I restarted my router by unplugging it for about 30 seconds and plugging it back in. This helped to refresh the connection and resolve any issues that might be causing the Roborock device to go offline.
  3. Check Wi-Fi signal strength: I checked the Wi-Fi signal strength in the area where the Roborock device was located. If the signal strength is weak, it can cause the device to go offline. I moved the device closer to the router to improve the signal strength.
  4. Check network settings: I checked the network settings on my router to make sure that the Roborock device was allowed to connect. I also made sure that the password I entered was correct.
  5. Reset Wi-Fi connection: If all else fails, I reset the Wi-Fi connection on the Roborock device. To do this, I opened the top panel of the device and pressed the home and power buttons until it announced that it reset the Wi-Fi. Then I went to my phone’s Wi-Fi settings and chose the network created by the Roborock device. Finally, I went back to the app and added the device again.

By verifying the network connectivity of my Wi-Fi connection, I was able to identify and resolve any issues that were causing the Roborock device to go offline.

Restart the Device and the Network

When my Roborock device shows as offline, the first thing I do is restart both the device and the network. Here’s how I do it:

  1. Turn off the Roborock device and unplug it from the power source. Wait for a few minutes before plugging it back in and turning it on again.
  2. Restart the Wi-Fi router or modem. Unplug it from the power source and wait for a few minutes before plugging it back in.
  3. Check if the Wi-Fi network is working properly. Sometimes, the network may be slow or not working at all, which can cause the Roborock device to show as offline.
  4. Try connecting the Roborock device to a different Wi-Fi network to see if the issue is with the device or the network.
  5. If none of the above steps work, try resetting the Wi-Fi on the Roborock device. To do this, press and hold the home and power buttons simultaneously until you hear a voice prompt. The Wi-Fi indicator will flash slowly, indicating that the Wi-Fi has been reset successfully.

Update Firmware if Needed

If I am experiencing persistent issues with my Roborock device going offline, updating the firmware may be necessary. Firmware updates can fix bugs and improve the device’s performance. Here’s how to update the firmware:

  1. Open the Roborock app and select the device that needs a firmware update.
  2. Tap on the gear icon in the upper right-hand corner to access the device settings.
  3. Scroll down to the “Firmware Update” section and tap on “Check for Updates.”
  4. If an update is available, tap on “Download” and wait for the update to finish downloading.
  5. Once the download is complete, tap on “Install” to start the installation process.
  6. Wait for the installation to complete, which may take several minutes.
  7. After the installation is complete, restart the Roborock device and check if the issue has been resolved.

It is important to note that updating the firmware may erase any custom settings that have been configured on the device. Therefore, it is recommended to take note of any custom settings before updating the firmware.

How to Reconnect Roborock Device to Wi-Fi

Reset Roborock Device

If your Roborock device is showing “Device Offline” and having trouble connecting to Wi-Fi, resetting the device’s Wi-Fi connection may help. Here’s how to reset yourRoborock device:

  1. Open the top panel of the Roborock to access the Wi-Fi indicator light.
  2. Press and hold the home and power buttons simultaneously until you hear a voice prompt announcing the Wi-Fi reset.
  3. The blue light under the hood will start flashing, indicating that the internal Wi-Fi access point is now active.
  4. Go to your phone’s Wi-Fi settings and connect to the Roborock’s network.
  5. Return to the Roborock app on your device and tap the “+” button in the upper right corner to add the device.

If resetting the Wi-Fi connection does not solve the issue, you can also try resetting the Roborock device to its factory default settings. Here’s how to do it:

  1. Hold down the home icon button for 3-5 seconds.
  2. Use a pin to press the reset button next to the Wi-Fi LED just once.
  3. The power button, home button, and spot cleaning button’s lights will go out.
  4. Make sure to keep holding down the home button during this process.

After resetting the device, you will need to set it up again in the Roborock app. Remember to connect to a stable Wi-Fi network during the setup process to avoid any further connection issues.

In summary, resetting the Wi-Fi connection or resetting the Roborock device to its factory default settings can help solve “Device Offline” issues. Make sure to follow the steps carefully and connect to a stable Wi-Fi network during the setup process.

Connect My Roborock to Wi-Fi?

If you are having trouble reconnecting your Roborock device to Wi-Fi, try the following steps:

  1. Make sure your Wi-Fi password is correct and that you are within range of your Wi-Fi network.
  2. Ensure that the Roborock app has been granted location permission and local network access.
  3. Go to your phone’s Wi-Fi settings and choose your network.
  4. Return to the Roborock app and tap the “+” icon to add a new device.
  5. Wait for the app to find your Roborock device and select it.
  6. Follow the on-screen instructions to complete the setup process.

Tips to Avoid Future Connectivity Issues

To avoid future connectivity issues with your Roborock device, consider the following tips:

  1. Ensure that your Wi-Fi network is stable and has a strong signal.
  2. Keep your Roborock device within range of your Wi-Fi network.
  3. Regularly check for software updates for your Roborock device and app.
  4. Reset your Wi-Fi network and Roborock device if you experience persistent connectivity issues.
  5. Contact customer support if you continue to experience issues with your Roborock device.


What Is the Default Password for Roborock?

The default password for Roborock is usually “1234567890”. However, it is highly recommended to change the password after the initial setup to ensure the security of your device.

Do You Have to Connect Roborock to Wi-Fi?

No, you don’t have to connect Roborock to Wi-Fi. It can still function as a regular vacuum cleaner without a Wi-Fi connection. However, connecting Roborock to Wi-Fi enables you to control it remotely using a smartphone app, receive notifications, and access additional features.

Can I start Roborock without the app?

Yes, you can start Roborock without the app. You can simply press the power button on the device to start cleaning. However, using the app provides more control and customization options, such as scheduling cleaning times and setting up virtual boundaries.

Can you manually control Roborock?

Yes, you can manually control Roborock using the app or the physical remote control. The app provides more precise control options, while the physical remote control allows you to control Roborock from a distance.

Which app to use for Roborock S6?

The recommended app for Roborock S6 is the Mi Home app. However, you can also use the Roborock app, which provides additional features and customization options.

Should I turn off my Roborock?

You don’t have to turn off your Roborock after each use. It can be left on standby mode until the next cleaning session. However, it is recommended to turn off Roborock and unplug it from the power source when it is not in use for an extended period of time.


In this article, I have discussed the various reasons why a Roborock device might go offline. Weak Wi-Fi signals, incorrect phone apps, and incorrect Wi-Fi router settings are some of the common reasons for this issue. It is essential to keep your Roborock device updated with the latest software to avoid any bugs or issues.

If your device goes offline, you can try resetting the Wi-Fi connection or removing and reinserting the battery. You can also check if the device is charging correctly, and there is no issue with the power adapter or outlet.

It is essential to choose the right region and enable location permissions on your phone to prevent any connectivity issues. You can also contact Roborock customer service for any assistance or technical support.

In conclusion, an offline Roborock device can be frustrating, but it is essential to identify the root cause and take appropriate steps to resolve the issue. By following the tips and suggestions mentioned in this article, you can ensure that your Roborock device stays connected and works efficiently.

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