If you’re a Ring Doorbell owner, you may have experienced the frustration of your device going offline. When this happens, you won’t be able to access live video feeds or receive motion alerts. While there can be various reasons for this issue, the good news is that it’s often fixable. In this article, we’ll explore some common causes of Ring Doorbell offline problems and offer solutions to help you get your device back online.
If your Ring Doorbell is offline, it could be due to Wi-Fi network problems. Changing network settings or a weak signal from being far away from the router may be causing the issue. Rebooting the router or troubleshooting the common causes can help resolve the problem.
Why is my Ring doorbell saying it’s offline?
If your Ring doorbell is showing as offline, it means that it’s not connected to the internet. There can be various reasons why this happens. Here are some of the common causes:
- Weak Wi-Fi signal: If your Ring doorbell is too far away from your Wi-Fi router, or if there are thick walls or other obstacles in between, it may not be able to connect to your Wi-Fi network properly. In this case, you can try moving your router closer to your Ring doorbell or installing a Wi-Fi extender to boost the signal.
- Power issues: If your Ring doorbell is not getting enough power, it may not be able to connect to the internet. Make sure that your Ring doorbell is properly connected to a power source and that the battery is fully charged if you have a battery-powered model.
- Outdated firmware: If your Ring doorbell’s firmware is outdated, it may not be able to connect to the internet properly. Make sure that your Ring doorbell is running the latest firmware version. You can check for updates in the Ring app.
- Network issues: If your Wi-Fi network is experiencing issues, your Ring doorbell may not be able to connect to the Internet. Check if other devices in your home are also experiencing connectivity issues. If so, try resetting your router or contacting your internet service provider.
- Server issues: Sometimes, Ring’s servers may experience issues, which can cause your Ring doorbell to show as offline. In this case, you can check Ring’s status page to see if there are any known issues.
If none of these solutions work, you can try contacting Ring’s customer support for further assistance.
How do I get my Ring doorbell back online?
If you are having trouble with your Ring doorbell going offline, there are a few things you can try to get it back online. Here are some steps you can take:
Check your Wi-Fi connection
Ensure that your Wi-Fi is working correctly and that your Ring doorbell is connected to it. If your Wi-Fi is not working, you may need to reset your router or contact your internet service provider.
Reboot your Ring device:
Rebooting your Ring device can help to fix any issues it may be experiencing. To do this, go to the Ring app, tap on the menu, select Devices, choose the device you want to reboot, tap on Device Health, scroll down to Reboot This Device, and confirm your selection.
Reconnect your Ring device to Wi-Fi:
If your Ring device is not connected to Wi-Fi, you will need to reconnect it. To do this, tap on Reconnect in the Ring app, choose Movement or Setup Button, tap on Movement if your camera is too high to access the setup button, stand close to your device within the camera’s field of view, tap Continue, and follow the prompts in the app to reconnect.
Check for firmware updates:
Make sure that your Ring device is up to date with the latest firmware updates. To do this, go to the Ring app, tap on the menu, select Devices, choose the device you want to check, tap on Device Health, and look for any available firmware updates.
Install a Chime Pro or Wi-Fi Extender:
If your Ring Doorbell is located far away from your Wi-Fi router, it may have trouble maintaining a strong connection. In this case, you may want to consider installing a Chime Pro or Wi-Fi extender to boost your signal.
A Chime Pro is a device that plugs into a power outlet and acts as a Wi-Fi extender and a Ring Chime. It helps to extend the range of your Wi-Fi signal, allowing your Ring Doorbell to stay connected more reliably. You can set up a Chime Pro in the Ring app by going to Devices > Add Device > Chime Pro.
A Wi-Fi extender is a device that connects to your existing Wi-Fi network and amplifies the signal. It can be a good option if you already have one on hand or if you don’t want to purchase a Chime Pro.
Contact Ring support
If none of these steps work, you may want to contact Ring support for further assistance.
By following these steps, you should be able to get your Ring doorbell back online and working correctly. If you continue to experience issues, you may need to contact Ring support for further assistance.
How do I reset my Ring doorbell offline?
If your Ring doorbell is offline, resetting it can help bring it back online. Here are the steps to reset your Ring doorbell:
- Locate the reset button on your Ring doorbell. It is usually located on the back of the device.
- Press and hold the reset button for at least 15 seconds.
- Release the button and wait for the device to reset. It may take a few minutes for the device to start up again.
If the above steps do not work, try the following troubleshooting tips:
- Make sure your Ring doorbell is connected to Wi-Fi.
- Check your internet connection and make sure it is working properly.
- Restart your router and modem.
- Move your router closer to your Ring doorbell to improve the Wi-Fi signal.
If you are still experiencing issues with your Ring doorbell, contact Ring customer support for further assistance.
It is important to note that resetting your Ring doorbell will erase all of its settings and configurations. You will need to set it up again after resetting it.
What happens if Ring doorbell loses wifi connection?
If your Ring doorbell loses wifi connection, you will not be able to access live video or receive alerts on your mobile device. This means that you will not be able to monitor your front door or receive notifications when someone rings the doorbell or triggers motion detection.
However, you can still access recorded videos and events that were captured by the device before it went offline. These videos are stored in the cloud and can be accessed through the Ring app on your mobile device or computer.
When your Ring doorbell loses wifi connection, it will display a solid red light on the front of the device. This indicates that the device is not connected to the internet and cannot communicate with the Ring servers.
To resolve this issue, you will need to reconnect your Ring doorbell to your wifi network. This can be done by following the steps provided by Ring Help or by consulting the user manual that came with your device.
It is important to note that a Ring doorbell may lose wifi connection due to a variety of reasons, including poor signal strength, network congestion, or changes to your wifi network settings. Therefore, it is important to ensure that your wifi network is stable and strong enough to support your Ring doorbell.
Frequently Asked Questions
How do you reboot a Ring doorbell?
If your Ring doorbell is offline, one of the first steps you can take is to reboot it. To do this, follow these steps:
- Open the Ring app on your smartphone.
- Navigate to the device settings for your Ring doorbell.
- Select “Device Health”.
- Tap “Reboot Device”.
- Wait for the device to reboot and reconnect to the internet.
Ring doorbell disconnected from wifi and won’t reconnect.
If your Ring doorbell is disconnected from wifi and won’t reconnect, try these troubleshooting steps:
- Check that your wifi network is working properly and that other devices are able to connect to it.
- Restart your wifi router.
- Restart your Ring doorbell by following the steps above.
- If your Ring doorbell still won’t connect to wifi, try resetting it to its factory settings and setting it up again from scratch.
If none of these steps work, contact Ring customer support for further assistance.